FAQ

Since its establishment in 2007, Bodyfriend is the #1 global healthcare technology group rooted in South Korea and currently owns 70% of massage chair industry market share. Bodyfriend Inc. houses their own Medical R&D department, utilizing a unique team of doctors and medical specialists to focus on improving the well-being of their clients. Our dream is to make home and work space better by providing tools to check body condition and provide solutions at the same time.

at Melrose. Our full address is 8001 Melrose Ave, Los Angeles, CA 90046.

The best massage chair is the one that best meets your needs. Each chair shows off different specialties, so we recommend our customers to try them at showrooms and see which one best fits their body.

$250. Please understand that we charge $450 for delivery to locations that are 200 miles away from Melrose headquarter.

Genuine leather is much smoother to your skin and will become softer over time.

The average would be 6-7 years. Yet it depends on how frequently you use the massage chair as well as how well you maintain the massage chair.

We have our own medical team and R&D department that create massage modes specifically for our massage chairs, so our massage modes are unique. Please visit models page for details.

Reclined Position: 69 in. x 35 in. x 35 in. Upright Position: 61 in. x 35 in. x 47 in.

Yes. As long as your front door is wider than 34 in. If going through a hallway, the width of the hallway must be wider than 37 inches.

We have our own logistics team that offers white glove service. They will visit your home at a pre-arranged date to install the massage chair.

If you call our service center, we do offer moving services which includes disassembling, moving, and reassembling your massage chair for a fee.
**NOTE** (Contact service@bodyfriend.com for specific price)
Otherwise, you can choose to disassemble the massage chair yourself. However, warranty is VOID the moment you disassemble the product by yourself or any third party outside of Bodyfriend. Thus, if anything malfunctions or does not operate correctly, there will be a fee to service your product moving forward.

Please call our headquarter for any issues you may have with your products. Phone number is 323-847-5072.

Yes, 5 year limited warranty. First 3 years includes coverage for the frame, parts, and labor. After 3 years, parts and labors are no longer covered.

Our chairs do not require routine maintenance, however we do suggest that you take care of the chair by vacuuming, using leather cleaner, and keeping the shell clean with windex. This will help the chair’s life span last longer.

Yes. However, please consult your doctor prior to doing any type of therapy during your pregnancy.

All the Bodyfriend stores are directly managed by the company, not franchised to an individual, thus we are able to maintain our prices at reasonable levels without the “middle man’s portion”.

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© 2007 - 2019

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