White glove services are limited depending on local conditions and restrictions due to COVID-19.

FAQ

General

What is Bodyfriend, Inc.?
Since its establishment in 2007, Bodyfriend is the #1 global healthcare technology group rooted in South Korea and currently owns 70% of massage chair industry market share. Bodyfriend Inc. houses their own Medical R&D department, utilizing a unique team of doctors and medical specialists to focus on improving the well-being of their clients. Our dream is to make home and work space better by providing tools to check body condition and provide solutions at the same time.
Where is your corporate headquarter located?
At Melrose. Our full address is 8001 Melrose Ave, Los Angeles, CA 90046.

Shopping

What is the best massage chair?
The best massage chair is the one that best meets your needs. Each chair shows off different specialties, so we recommend our customers to try them at showrooms and see which one best fits their body.
Is there a delivery fee?

 $250. Please understand that we charge $450 for delivery to locations that are 200 miles away from Melrose headquarter. 

Great News: We offer Free Shipping for limited time, possibly will stick to Free Shipping policy during this pandemic situation. 

Can the chairs come into my house?
Yes. As long as your front door is wider than 34 in. If going through a hallway, the width of the hallway must be wider than 37 inches.
How do I take the massage chair home?
We have our own logistics team that offers white glove service. They will visit your home at a pre-arranged date to install the massage chair.
When I move, how do I disassemble the massage chair?
If you call our service center, we do offer moving services which includes disassembling, moving, and reassembling your massage chair for a fee.
**NOTE** (Contact service@bodyfriend.com for specific price)
Otherwise, you can choose to disassemble the massage chair yourself. However, warranty is VOID the moment you disassemble the product by yourself or any third party outside of Bodyfriend. Thus, if anything malfunctions or does not operate correctly, there will be a fee to service your product moving forward.
Is there an extended warranty for purchase?
Yes, $299 per year.

Products

How is genuine leather different from synthetic? 
Genuine leather is much smoother to your skin and will become softer over time.
What is the lifespan of massage chairs?
The average would be 6-7 years. Yet it depends on how frequently you use the massage chair as well as how well you maintain the massage chair.
How long is the recommended time to use the chair?
Twice a day for 15 - 20 minutes.
How are BODYFRIEND massage chairs different than other brands? 
We have our own medical team and R&D department that create massage modes specifically for our massage chairs, so our massage modes are unique. Please visit models page for details.
What are the dimensions of your chairs?
Reclined Position: 69 in. x 35 in. x 35 in. Upright Position: 61 in. x 35 in. x 47 in. 
How can I troubleshoot my issues?
Please email for any issues you may have with your products. Email : contact@bodyfriend.com
Is there a warranty?
Yes, 5 year limited warranty. First 3 years includes coverage for the frame, parts, and labor. After 3 years, labors are no longer covered.
Does it require routine maintenance?
Our chairs do not require routine maintenance, however we do suggest that you take care of the chair by vacuuming, using leather cleaner, and keeping the shell clean with windex. This will help the chair’s life span last longer.
Can I use the chair if I am pregnant?
Yes. However, please consult your doctor prior to doing any type of therapy during your pregnancy.
Most of the premium quality massage chair costs more than $10,000.00. Considering your premium quality, how could you maintain a reasonable price range?
All the Bodyfriend stores are directly managed by the company, not franchised to an individual, thus we are able to maintain our prices at reasonable levels without the “middle man’s portion”.

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